GENERAL CLAIMS PROCEDURES

What you need to do following a claim:

1. Take reasonable steps to prevent any further loss from occurring;
2. Advise the nearest police station if a crime has been committed, property is lost or stolen, vandalised or maliciously damaged. Your Insurer may ask for a written report from the police;
3. Ensure staff have the facility to be able to record a detailed version of events in the form of an Internal Loss Report;
4. If it is property that has been damaged, keep the property so that it may be inspected if required;

What you must not do:

1. It is important that you do not repair or replace any damaged property without the Insurers authorisation;
2. You must not pay, promise to pay, or offer payment or admit responsibility / liability verbally or in writing for a claim; otherwise you may prejudice your claim. Any summons, writ or other legal demand must immediately be directed to the Insurance Company via our office.

Notification of a claim:

1. It is important to notify our office of a claim as soon as possible after you suffer a loss;
2. Please notify our office by calling our office on 03 9835 1380 or toll free number for Choice Hotels Franchisees, 1800 33 4156;
3. We will discuss the matter with you and arrange to provide the appropriate claim form;
4. Dependent on the nature and size of the claim, the Insurer may appoint a Loss Adjuster to view the damage and discuss the claim with you;
5. All documentation relating to the claim, including claim form and supporting material needs to be sent to our office. Please use the appropriate claim form, ensure that all relevant questions are answered, clearly identify your unit or group name and attach any relevant documents to support the claim, if available, otherwise do not delay reporting the loss;
6. Our office will correspond with the Insurer and act on your behalf in relation to claim matters.